Delivery FAQs

All of your Gram questions answered in one place!

 

SHOP AT HOME

Let's make plastic-free shopping the norm.

We offer delivery of our great, mostly-aussie and (most importantly) plastic-free products at affordable rates.

 

WHERE DO YOU DELIVER

Gram Sustainable delivers online orders through third party delivery partners.

We provide all domestic delivery to urban, regional as well as remote areas, through a great network in Australia which spans coast to coast.

However, drivers can’t pick up from or deliver to places like:

  • Auction houses 
  • Malls or shopping centres 
  • Furniture and retail stores 
  • Hospitals Military bases Airports 
  • PO boxes

That’s because getting into these places can be tricky or prohibited altogether without access to a docking bay (something that’s often required at these types of locations).

 

HOW MUCH IS DELIVERY

Local delivery is $5. Delivery charges interstate are based on the weight of your order. These are calculated at checkout. 

 

HOW AND WHEN WILL MY ITEMS BE DELIVERED

We start processing orders quickly after they are placed, so any cancellation or changes to the order should be requested as soon as possible. All the orders placed by customers are automatically processed, and the processing incurs in costs that can’t be reversed. So only the cancellation requests that we receive immediately after the order was placed, have a chance to get accepted.

Gram Sustainable delivers online orders through third party delivery partners, and therefore some delivery aspects are not in our control. Once we hand over your order to our delivery partner, we can’t confirm the exact delivery time. However, we work closely with our delivery partners and customers to help track your order if there is an issue with the delivery.

If the customer hasn’t provided special delivery instructions, the package will be left at the doorstep or a safe place near your front door in case no one is at home to receive it. Once the product has been delivered to your location, Gram Sustainable is not responsible for loss or damages to your order.

 

WHAT IF I'M NOT HOME WHEN MY DELIVERY COMES

If you haven't provided special delivery instructions, the package will be left at the doorstep or a safe place near your front door in case no one is at home to receive it. Once the product has been delivered to your location, Gram Sustainable is not responsible for loss or damages to the order.

You also have an option to make a note in the delivery instructions if you want to sign to confirm that you have received the delivery of the order. When such delivery instructions are provided, we make sure the delivery personnel stays at your door until you sign to confirm the delivery. However, if no one is present at the delivery address to sign for the order when this service has been requested we don’t take responsibility for damage or loss of items when the order is returned to the courier depot.

  

HOW WILL MY ITEMS BE PACKAGED 

Gram Sustainable meticulously hand-packages all products to ensure quality and environmental integrity.

 

We are dedicated to reducing waste and minimising plastic use. Nevertheless, ensuring the safe transport of goods across Australia is imperative. In instances where protection is necessary, we employ compostable recycled cardboard ‘bubble’ wrap and place products in cardboard boxes constructed from recycled materials.

 

For Interstate and Local Deliveries:

Below is our packaging process for different types of items:

  1. Dry Items (Nuts, Grains, Muesli, etc.): These are initially packaged in cellulose-based plastic, significantly reducing the risk of natural oil seepage. Cellulose is a composable material, breaking down within 180 days, aligning with our sustainability commitments. To provide additional protection and support, we then use paper packaging.

  2. Oils and Liquids: For these, we utilise glass bottles to maintain purity and prevent contamination. Glass is recyclable and aligns with our mission to reduce environmental impact.

  3. Nut Butters: These are packaged using glass jars, ensuring freshness while adhering to our environmental values.

 

For Local Deliveries:

Milk, Juice, Kombucha, and other Liquids: We deliver these in glass bottles, consistent with our approach to oils and liquids. Glass bottles are chosen for their purity, recyclability, and ability to preserve the freshness of the contents, thus maintaining our dedication to reducing environmental impact.

 

By making a purchase through our website, you consent to our packing methods, designed with environmental responsibility in mind. We continuously seek to lessen our environmental impact and enhance our practices.

 

WHAT IF SOMETHING I'VE ORDERED IS OUT OF STOCK

Gram Sustainable strives to display the correct stock of products on our website. However, there may be delays at the supplier’s end that can cause some products to be unavailable at some times.

If you purchase a product from our website, and it is not available in our stock, we will send an email notification to inform you that the product is out of stock. In addition, we will give you the options to get a refund for the out-of-stock product or replace it with another product. 

We strive to maintain the stock of products we offer, and we apologise for any inconvenience cause by a product being out of stock.

 

WHAT IF I HAVE MORE QUESTIONS

Just call us - 0466 188 108