All of your Gram questions answered in one place!
IMPORTANT UPDATE ON DELIVERY: The shortages in the courier industry means that we're currently unable to provide a cost effective and time efficient delivery service. We're just as sad about this as you are. But click and collect is still available. So you can still order your items and collect them from the store whenever it's convenient for you.
SHOP AT HOME (see update above)
Let's make plastic-free shopping the norm.
We offer delivery of our great, mostly-aussie and (most importantly) plastic-free products at affordable rates. With free delivery to inner Melbourne when you purchase over $100.
Postage to the rest of Australia is coming soon. Hold tight.
WHERE DO YOU DELIVER (see update above)
We deliver to most areas within the Melbourne metro region and Geelong. Delivery within 20km of our store in Fitzroy is automatically guaranteed. For areas outside of 20km, we ask you to contact us in the store on 0466 444 641 so that we can confirm delivery by our courier and quote you a price.
HOW MUCH IS DELIVERY (see update above)
All orders over $100 receive a $15 credit on delivery. Delivery charges are based on distance from our store Fitzroy and are between $15-25 for up to 20km. For areas outside of the 20km delivery zone, we ask you to contact us in the store on 0466 444 641 so that we can confirm delivery and the price.
HOW AND WHEN WILL MY ITEMS BE DELIVERED (see update above)
Delivery in Melbourne is done via courier between 2-6pm, Monday to Friday.
If you place your order by midday, your order can be delivered the same day. Orders placed after midday will be delivered the following day. Or, you can nominate an alternative delivery date at check-out. Orders placed on the weekend will be delivered Monday afternoon, unless requested otherwise.
We are unable to accept requests for specific delivery times.
WHAT IF I'M NOT HOME WHEN MY DELIVERY COMES (see update above)
Easy. Just let us know where you'd like us to put your items if you're not home. Most orders will be delivered between 2-6pm.
If you don't give us special instructions and you're not home to receive your delivery, our driver will leave your package in the safest spot they can see and access.
Please consider your ability to receive your package when you place your order. We don't recommend leaving items outside for a long period of time, especially if they include food items.
Please note that we are unable to take any responsibility for the loss or damage of your items once it has been delivered to your address.
HOW DOES CLICK AND COLLECT WORK
We offer a handy Click & Collect service from our Fitzroy Store on orders above $30.
Just add all of your Gram favourites to your cart and select the "Pickup in Store" option at checkout.
There is no fee for pickup orders preparation.
HOW WILL MY ITEMS BE PACKAGED
Recycled paper and natural, biodegradable materials only. All our bags are made locally from 100% recycled materials. So you can reuse, recycle or compost them.
If you're purchasing our personal care or cleaning products for the first time, you'll receive them in our Gram glass bottles which are designed to be refilled and reused. If you're purchasing a refill, these will come to you in a reusable glass jar.
WHAT IF SOMETHING I'VE ORDERED IS OUT OF STOCK
We do our best to make sure we have stock of what's listed online. However, we can't stop Jane from buying a whole jar of Coffee Beans just before you press pay on your order.
So, if we are out of stock we'll call you to offer a suitable alternative or to give you the option to wait for new stock to arrive. If neither of these options are suitable, we'll refund you. Any refunds will not affect your delivery credits if applicable.
WHAT IF I HAVE MORE QUESTIONS
Just call us - 0466 444 641